Free shipping on orders within the US
Estimated delivery timeframe of 3-5 business days
Your order means a lot to us, so we're dedicated to providing fast, safe, and reliable delivery services for all our products.
48-hour dispatch products can be received within 3-5 business days.
We're offering FREE contactless front door delivery to ensure your safety. However, if you need to return a delivered item or cancel a shipping order, relevant fees, i.e. shipping and processing fees would be collected. For more details, you can refer to Returns & Exchanges.
If you live in a condo, apartment, high rise, metro area, or another unique delivery space, please check if the package size isn't too big to put into the elevator or if a Certificate of Insurance (COI) is required, please confirm before placing your order. For more details, please check the Unique Deliveries section below.
Free shipping to the US only. Shipping to other countries is not accessible.
Free shipping for all orders
To help ensure the health and safety of our customers, our team, and the community, we will deliver to your door and observe social distancing with zero contact.
We've introduced Front Door Delivery as our default delivery option. Front Door Delivery means:
We'll deliver your item(s) to the front door of your house or apartment on the scheduled day and time
On delivery day, you'll receive a notification when the logistics team is approximately 30 minutes away
Your signature won't be required — the logistics team will simply photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we'll deliver to your front door whenever possible. If your building is restricting access to non-residents, the logistics team will deliver to the closest point to your home that they can safely.
Small items will be sent via courier, free of charge as well, as long as there is no cancellation nor return of the goods.
Unboxing and Box Removal
Until you're certain your items are right for you, make sure you flatten your boxes and store them away. Otherwise, without the original packages, it is not feasible to return or exchange your item.
Restrictions / Limitations
Purchasing and shipping are available only within the 48 contiguous United States and Washington DC.
We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations, or freight forwarders.
Our return policy is limited to one return or exchange per item per household.
Estimated Delivery Windows
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real-time and can be found on the product page.
To Track Your Order
You can easily track your ordered item from our website with the following steps or contact us through the above channels:
- Click the 'track your order' button---Fill in your order tracking number or email address to get into the delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per track.
- No worries, the name of the package is part of the item in general and not exactly the item name in full and official.
Proof of Delivery (POD)
A POD is not simply a receipt of delivery, but an acknowledgment that the goods arrived intact. All too often, PODs are signed without inspecting your delivery.
We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged.
Anything not indicated on this form before signature will result in Castlery being unable to authorize any damage claims after your driver has left.
Please follow this checklist we have created for you to follow before the Point of Delivery (POD) is signed:
Checklist:
Please check all cartons for visible damage.
Please confirm you have received the correct items as per the POD and the delivery order.
If you purchase the White Glove Service: Please wait until all items have been unpacked and there is no visible damage to the items, before signing off on POD.
If there is serious damage to a carton point it out to the delivery driver.
If there is damage: Please take photos
Free returns are available for US orders within 30 days.
All dual-motor tables come with a 10-year guarantee, while single-motor tables are covered for 5-year.
Smart Anti-collision Technology
D7 automatically detects obstacles and automatically avoids them when encountering them to prevent collisions and scratches.
Dual Motors Design
The D7 is equipped with powerful dual motors and a Bosch electronic control system that seamlessly and quietly adjusts the desk height at a rapid speed of 1.6 inches per second, facilitating swift transitions between sitting and standing positions. There's no need to wait around.
Sturdy & Stability
The D7 frame is expertly forged from heavy-duty steel with a 3-stage leg design, ensuring a more stable structure and a maximum loading capacity of 300 lbs. Coupled with a 10-year warranty, the robust legs and feet bolster the standing desk's overall quality and durability.
Low Noise
The formidable dual-motor configuration of the D7 delivers ample power while maintaining a low-noise operation, creating a tranquil working environment to nurture uninterrupted creativity.
Customizable Heights
D7 is designed to accommodate various users by enabling the desktop to be smoothly raised or lowered to a personalized and ergonomic working height.
Programmable Options
D7 offers adaptability and personalized control over the device's functions, providing programmable options tailored to various situations or user preferences.
Sedentary Reminder
The long-term alert function ensures that our physical well-being is prioritized, allowing us to dedicate ourselves wholeheartedly every day.
Bosch Motor | Dual-motor |
Adjustable Height | 23.6”-49” |
Adjustable Width | 40.3 ” -70.8 ” |
Applicable Desktop | 44.3”-74.9” Width |
Loading Capacity | 350lbs |
Product Weight | 66lbs |
Lifting Sound | ≤50db |
Lifting Speed | 1.6"/s |
Smart Anti-collision Technology | Yes |
Sedentary Reminder | Yes |
Parameter (Frame Only) |
D5 | D1 | D7 | S1 | S3 |
Motor | Dual-motor | Dual-motor | Dual-motor | Single-motor | Single-motor |
Adjustable Height | 27.2"- 46.4" | 26.9"- 46.1" | 23.6"- 49" | 26.8"- 46.0" | 26.8"- 46.0" |
Adjustable Width | 40.4"- 70.9” | 45.6 "- 66.9 ” | 40.3"- 70.8 ” | 36.2"- 51.7" | 36.2"- 51.7" |
Applicable Desktop | 44.4-77" Width | 49.6"- 70.9" Width | 44.3"- 74.9" Width | 40.1"- 55.6"Width | 40.1"- 55.6"Width |
Loading Capacity | 230lbs | 226lbs | 350lbs | 204lbs | 207lbs |
Product Weight | 50.52Ibs | 51lbs | 66lbs | 40lbs | 45lbs |
Lifting Sound | ≤50db | ≤50db | ≤50db | ≤50db | ≤50db |
Lifting Speed | 1"/s | 1"/s | 1.6"/s | 1"/s | 1"/s |
Smart Anti-collision Technology | Yes | No | Yes | No | No |
Sedentary Reminder | No | No | Yes | No | No |
Electric Standing Desk Frame with Dual Motors-D7
I ran into a motor failure twice. I originally purchased 2 desks on Amazon at the same time. 1 has worked then but when I first got it I was getting E00 errors and then 1 year later another E00. I tried to reach out to the seller on Amazon and they would not reach out. I escalated the issue on Amazon and still haven't gotten any information.
On the side I reached out to the support team (Lisa) for assistance and they were able to help me with a new set after troubleshooting. Unfortunately after troubleshooting I kept getting E00 errors too. Mind you I had a 5 year warranty (stated from Amazon). and this was the second time it happened
Notes!
consider buying from the site as amazon is not a good representation.
contact support - provide much information/proof as possible (videos, photos)
still unsure why I got the errors twice in the past ~2 years.
Personally I love the desk but I ran into the issue twice .... reason for 3 star
Factory Reset Instructions:
Disconnect
Connect cable after 30 seconds
Hold UP and DOWN until it flashes
IF it WORKS ---- you will see the current height setting
IF NOT --- contact support, follow up with error code and send a video!!
Exactly what I wanted.
Thank you for your purchase and praise, your experience is very important to us, thank you, have a good day。
I did a lot of research but I was still nervous about spending $200+ on a motorized desk base from a company I have never heard of, but I am pleasantly surprised. Very quick shipping, easy assembly and this desk is quiet. Even when raised almost to the top limit, the desk is still very stable. I would give 4.5 rating if it were an option and the only reason is that the USB port on the control pad is not updated to USB type C.
I was pleasantly surprised at the quality of the unit I received. I picked this adjustable standing desk frame strictly based on price with the expectation that I would probably be making compromises in other areas, and so far I havent found any. The adjustment range is great, assembly was straightforward, the instructions were fine, and everything was well labeled and well packaged. It even had a name brand (Bosch) motor controller. If your building a standing deal with your own custom top, this is the way to go.
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